• Finance And Business 26.11.2017 Comments Off on Super Service Delivering Customer Deserve PDF A5771571e

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    Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It! PDF




    by Jeff Gee : Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!

    ISBN : #0071405577 | Date : 1999-07-26

    Description :

    PDF-17e2a | Unlike other customer service books, Jeff and Valerie Gee’s concise motivational book is written both for executives and managers, but for the millions of front-line workers who serve customers directly. The authors share their straightforward, proven techniques and guidelines for coping with angry customers, minimizing stress, and making customer service providers feel great about doing their jo… Super Service: Seven Keys to Delivering Great Customer Service…Even When You Don’t Feel Like It!…Even When They Don’t Deserve It!


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  • Finance And Business 25.11.2017 Comments Off on Happy Customers Faster Eastern Europe PDF 79259f6f5

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    Happy Customers Faster Cash Eastern Europe edition: A guide to effective communication in financial Customer Relationship Management PDF




    by Marcel Wiedenbrugge : Happy Customers Faster Cash Eastern Europe edition: A guide to effective communication in financial Customer Relationship Management

    ISBN : #1512196630 | Date : 2015-05-15

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    PDF-dabea | Do you struggle with customers who pay late? Are you afraid to lose customers because you want what is rightfully yours? Are you tired of calling customers again and again, hearing the same promises? Then this book is for you. Happy Customers Faster Cash is for business people, either fresh or seasoned, with or without a background in finance, who want to dramatically shorten their ‘on the job l… Happy Customers Faster Cash Eastern Europe edition: A guide to effective communication in financial Customer Relationship Management


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  • Finance And Business 24.11.2017 Comments Off on Mastering Organisational Behaviour Palgrave Business PDF 2d6f57173

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    Mastering Organisational Behaviour (Palgrave Master Series (Business)) PDF




    by Richard Pettinger : Mastering Organisational Behaviour (Palgrave Master Series (Business))

    ISBN : #0333792793 | Date : 2000-07-10

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    PDF-443a1 | This book provides a concise and readable introduction to the complexities of organisational behaviour. Dealing with all of the key features, it takes each in turn and introduces and develops them in an easy-to-follow and step-by-step approach. It covers the familiar features of leadership and motivation in a fresh and direct point of view, and deals extensively with the great impact of technologi… Mastering Organisational Behaviour (Palgrave Master Series (Business))


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    [Pub.84Xgd] Mastering Organisational Behaviour (Palgrave Master Series (Business)) PDF | by Richard Pettinger


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  • Finance And Business 24.11.2017 Comments Off on Starting Business Networks Relationships Entrepreneurship PDF 4123a250a

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    Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship PDF




    : Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship

    ISBN : #1137527145 | Date : 2016-11-19

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    PDF-76255 | This book offers a novel perspective on starting-up new business ventures through examining the process by which they become part of the existing business environment. The book highlights the importance of inter-organizational business relationships. Asserting that new ventures need to interact and connect with customers and suppliers, alongside policy actors and universities, Starting up in Busin… Starting Up in Business Networks: Why Relationships Matter in Entrepreneurship


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  • Finance And Business 24.11.2017 Comments Off on Building Communication Shareholder Value Methodologies PDF 5b6535e04

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    Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies PDF




    by James O. Creelman : Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies

    ISBN : #1898085889 | Date : 2000-11-27

    Description :

    PDF-9ff11 | … Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies


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    Building and Communication Shareholder Value: Tools and Techniques for Implementing Value-based Methodologies by by James O. Creelman

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  • Finance And Business 24.11.2017 Comments Off on Making Knowledge Common Literacies Epistemologies PDF B4e0f2248

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    Making Knowledge Common: Literacy and Knowledge at Work (New Literacies and Digital Epistemologies) PDF




    by Lesley Farrell : Making Knowledge Common: Literacy and Knowledge at Work (New Literacies and Digital Epistemologies)

    ISBN : #0820467618 | Date : 2006-05-04

    Description :

    PDF-1ba5e | Making Knowledge Common looks at how ordinary people in ordinary workplaces use literacy to make the global knowledge economy happen. It challenges established views of what «counts» as knowledge at work, of how ICT (information and communication technology) helps and hinders people sharing knowledge in global networks of production, and of how workplace education develops and promotes the liter… Making Knowledge Common: Literacy and Knowledge at Work (New Literacies and Digital Epistemologies)


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  • Finance And Business 23.11.2017 Comments Off on Enterprise Com Market Leadership Information Age PDF 2cf40d60b

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    Enterprise.com: Market Leadership In The Information Age PDF




    by Jeff Papows : Enterprise.com: Market Leadership In The Information Age

    ISBN : #0738200646 | Date : 1998-11-06

    Description :

    PDF-779f4 | The ultimate insider’s guide to the information economy, Enterprise.com offers the most incisive and powerful vision to date of the technology revolution. From his vantage point as CEO of one of the most progressive and widely known software companies, Jeff Papows offers a rare glimpse into the future of business, society, and culture in a truly networked world.Papows begins with the assumption th… Enterprise.com: Market Leadership In The Information Age


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  • Finance And Business 23.11.2017 Comments Off on Cim Paper Integrated Marketing Communications PDF 1a2fb7f85

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    Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma) PDF




    by BPP : Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma)

    ISBN : #0751741086 | Date : 2000-06-29

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    PDF-92367 | This study text focuses on communications strategy for marketing. It is part of a range of CIM study texts launched in 1991, with practice and revision kits added in 1994. Throughout that period, the range has been developed, adding new features whilst ensuring the material remains focused on the CIM exams. All texts carry the full recommendation of the CIM examiners…. Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma)


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    [Pub.55pLw] Cim Paper 9 – Diploma: Integrated Marketing Communications: Study Text (2000): Exam Dates – 12-00, 06-01 (CIM Study Text: Diploma) PDF | by BPP


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  • Finance And Business 23.11.2017 Comments Off on Sustainable Success Stakeholders Untapped Potential PDF 77c3df918

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    Sustainable Success with Stakeholders: The Untapped Potential PDF




    by Sybille Sachs : Sustainable Success with Stakeholders: The Untapped Potential

    ISBN : #1349310514 | Date : 2016-02-04

    Description :

    PDF-f3142 | This book shows managers how they can identify their stakeholders and cooperate with them in a mutually successful and satisfying way. It includes numerous examples from case studies and international firms, illustrating the stepping stones to a comprehensive stakeholder management…. Sustainable Success with Stakeholders: The Untapped Potential


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    Sustainable Success with Stakeholders: The Untapped Potential by by Sybille Sachs

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  • Finance And Business 22.11.2017 Comments Off on Intellectual Capital German Non Profit Organisations PDF 785635f16

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    Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science) PDF




    by Katrin Blankenburg : Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science)

    ISBN : #331962654X | Date : 2017-09-02

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    PDF-bfa55 | This book describes how non-profit organisations (NPOs) communicate what they constitute, signal success and display sustainability in order to convince stakeholders to provide essential resources. Reports on intellectual capital offer a worthwhile approach. Based on empirical research, the book highlights the essential resources for NPOs and on the demand imposed on organisations, as well as the … Intellectual Capital in German Non-profit Organisations: An Empirical Study (Contributions to Management Science)


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